PRIVACY POLICY

Last updated: 20 May 2018

User privacy is important to Coop Forum Traiani. We have developed this Privacy Policy to provide information on how we process and manage our users’ personal data, interaction with our customer support technicians, visiting the website www.forumtraiani.it or other Coop Forum Traiani websites .

“Personal Data” is information relating to an identified or identifiable person.

Specific sections of this Privacy Policy:

Categories of Personal Data processed by Coop Forum Traiani
Categories of Recipients of Personal Data
Transfer of Personal Data
Cookies and similar technologies
children
Updates to the Privacy Statement
Storage of personal data
Data Controller and Data Protection Officer
User rights

Categories of Personal Data processed by Coop Forum Traiani

Personal data processed when booking on the forumtraiani.it website:

During the creation of a reservation, the user is asked to provide his e-mail address, name, surname, telephone (possibly mobile), fiscal code, date of birth, sex, height, residential address. These data are necessary to carry out the bike assignment, in case you don’t need to rent a bike, sex and height are not necessary.

PURPOSE AND LEGAL REASONS:

(a) Coop Forum Traiani processes the user’s e-mail address, because the user communicates via e-mail with the booking office. The legal reasons for processing the user’s e-mail address for this purpose are based on the legitimate interest of Coop Forum Traiani to respond to the client’s requests and needs.

(b) Coop Forum Traiani also processes the e-mail address to send important information about products / services, such as important safety information or material changes made to this Privacy Policy. The name provided is associated with the profile of your account and is displayed when you send comments or other materials on a Coop Forum Traiani website. The legal reason for processing the e-mail address and user name for these purposes is the legitimate interest of Coop Forum Traiani in providing important safety or other information relating to products / services or Coop Forum Traiani accounts or to material changes made to this Privacy Policy.

(c) If explicit consent is given to receive marketing information from Coop Forum Traiani, Coop Forum Traiani will also process the user’s e-mail address to send marketing information relating to Coop Forum Traiani products / services. The legal reason for processing the user’s e-mail address for this purpose is the consent given by the user. You can revoke your consent at any time by changing your preferences by e-mail by writing to forumtraiani@tiscali.it or via the link to unsubscribe at the bottom of the body of our marketing e-mails. The marketing e-mails that the user will receive from Coop Forum Traiani are based on the preferences provided in the registration, on the local settings indicated by their IP (Internet Protocol) address, on the types of devices used for registration. The legal reason for processing these data for this purpose is the legitimate interest of Coop Forum Traiani in reducing the number of marketing emails sent to each customer by selecting which customers should receive a specific type of marketing email rather than send all marketing emails to all customers who have consented to receive marketing emails.

Personal data processed when communicating with Coop Forum Traiani:

When interacting with customer support operators by e-mail, telephone, online or in person, personal information may be collected, such as name, mailing address, telephone number, e-mail address and contact preferences; as well as information on the Coop Forum Traiani products / services booked, for example the related tour or rental data and the dates of purchase / reservation. It is also possible that event logs are created to diagnose problems related to the performance of products / services and that information relating to assistance or a service problem is acquired. To improve customer service, subject to the regulations in force, Coop Forum Traiani can also record and listen to conversations with customer service operators and analyze any feedback voluntarily provided through surveys submitted to the customer. With the user’s consent, our customer service operators can proceed to book a tour / rental in their place, if necessary, to help solve the problem raised.

PURPOSE AND LEGAL REASONS:

Coop Forum Traiani will use this information to provide assistance to customers and support for products / services and to monitor their quality and type. The legal reason for processing this information for these purposes is the legitimate interest of Coop Forum Traiani in providing quality product support. The legal reason for accessing the account on the Coop Forum Traiani website, if necessary, to help solve problems is the consent given by the user, revocable at any time.

Categories of Recipients of Personal Data

Other service providers:

Coop Forum Traiani uses third-party cloud services, such as Mail-up, as an aid for sending e-mails. These services allow you to monitor the activities associated with the emails, as if they were open, as if the user had clicked on the links contained within them and the purchases had been made after clicking on these links. Coop Forum Traiani uses these data to analyze the level of involvement with their e-mails. Coop Forum Traiani also uses third-party service providers to ship rented products / services.

Other disclosures:

Coop Forum Traiani may disclose personal information about you to third parties: (a) if you provide consent; (b) in accordance with a summons, a legal order, a court order, legal process or other legal obligations; (c) to apply Coop Forum Traiani terms, conditions or criteria; or (d), if necessary, to implement the remedies available or defend the legal rights. Coop Forum Traiani can also transfer your personal data to an affiliated company or a third party even in the case of reorganizations, mergers, sales, joint ventures, transfers, transfers or other provisions, complete or partial, of commercial activities, without limitation , situations of bankruptcy or similar proceedings, provided that the entity to which the data is transferred will not be authorized to process personal data for purposes other than those described in this Privacy Policy without giving prior notice and, if required by law in force, obtain the user’s consent.

Transfer of Personal Data

Coop Forum Traiani is a global company. To offer our products and services we may need to transfer your personal data to other companies, travel agencies, hotels and similar facilities in other countries. View the Coop Forum Traiani partners.

Personal data relating to persons residing in a country belonging to the European Economic Area or in Switzerland are controlled by Coop Forum Traiani and processed by Coop Forum Traiani.

All transfers of Personal Information from the Coop Forum Trajan companies in the European Economic Area (“EEA”) or in Switzerland or the United States are carried out in accordance with the Contractual Clauses.

The Coop Forum Traiani company is obliged to follow the confidentiality practices indicated in this Privacy Policy.

Cookies and similar technologies

Web sites:

To analyze how the user and other visitors navigate the Coop Forum Traiani websites and compile aggregate statistics on site usage and response rates, Coop Forum Traiani, with the help of analytics service providers from third parties, collects certain information when you visit our site. This information includes the IP address, the geographical location of the device, the type and language of the browser, the date and time of the request, the duration of the visit, the views and page elements (eg links) selected . Coop Forum Traiani may use cookies, pixel tags, web beacons, clear GIFs or other similar tools on websites or in e-mail messages to allow us to collect and analyze such information. Coop Forum Traiani uses this information to provide optimized content, evaluate the effectiveness of the ads, identify and solve problems and improve the overall experience on its site. We can involve one or more third-party service providers to publish online advertisements on their own. Providers can use a pixel tag or other similar technology to gather information about site visits and use that information to send targeted ads. To learn more about this process and opt out of the company’s third-party service provider’s collection and use of this information, visit Networkadvertising.org.

If the user does not want information collected through the use of these technologies, in most browsers there is a simple procedure that allows you to automatically reject many of these technologies or to choose whether to reject them or accept them.

If you live in a European Union country or another jurisdiction that requires Coop Forum Traiani to obtain consent for the use of these cookies on the sites, you can manage your cookie preferences within those sites . However, some cookies are necessary to allow the basic functionality of the sites and you will not be able to choose to disable them.

The following are some examples of third-party analytics service providers and similar services commonly used by Coop Forum Traiani:

ANALYSIS SERVICES:

Google: Google Analytics is used to detect statistics on the site and demographic data, interests and user behavior on websites. Coop Forum Traiani also uses the Google Search Console to learn how visitors learn about the website and to improve the optimization of search engine. Find more information on how to use the analysis information, how to control its use and how to choose not to display the data used by Google Analytics.

Social network:

Social networks that provide interactive plugins or social networking functions (eg to allow the user to connect to Facebook or Google to search for friends to add as connections or to put “Like” on a page) to websites can use cookies or other methods (for example, Web beacons) to collect information relating to the use of our websites and apps. The use of such information by third parties depends on the Privacy Policy available on that part’s social network website, which you should read carefully. These third parties may use these cookies or other tracking methods for their own purposes, correlating information on the use of our site and the personal information in their possession. Furthermore Coop Forum Traiani can obtain analytical information from social networks to evaluate the effectiveness of its contents and announcements on social networks.

children

The Coop Forum Traiani websites and apps are not intended for children under the age of 16, who must not therefore provide personal data to Coop Forum Traiani. In the event that the company recognizes that it has collected personal data from users under the age of 16, it will take the necessary measures to eliminate such information as soon as possible.

Updates to the Privacy Statement

We reserve the right to occasionally update this Privacy Policy with the addition of new products / services, in relation to improvements made to our offers and technological and regulatory developments. To find out when the Privacy Policy was last modified, refer to the date indicated in “Last Update” at the top of the page. Any changes will be valid when the new version of the Privacy Policy will be published.

In the event of material changes, we will notify the user and, if required by current legislation, we will obtain consent. This notification will be communicated via e-mail or published on the Coop Forum Traiani website.

Storage of personal data

We will retain your personal information for as long as you do not request cancellation. Furthermore, in “User Rights” it will be possible to view a description of the right to cancel.

Data Controller and Data Protection Officer

If the user resides in a country belonging to the European Economic Area or in Switzerland, his personal data collected by Coop Forum Traiani are controlled by Coop Forum Traiani, with headquarters in Via Umberto I n. 4, Fordongianus, 09083 OR. The Coop Forum Traiani data protection officer resides at the same address and can be reached by e-mail at forumtraiani@tiscali.it.

User rights

If the user resides in the European Union, pursuant to the General Data Protection Regulation, he has the right to request Coop Forum Traiani access, rectification or deletion of his personal data, data portability, limitation processing of personal data, the right to object to the processing of personal data and the right to lodge a complaint with the supervisory authority. If you live outside the European Union, you may have similar rights based on local laws.

To request access, rectification, portability or deletion of your personal data or to delete your Coop Forum Traiani account, send an email to forumtraiani@tiscali.it

If the user resides in the European Union and wishes to exercise his right to limit or oppose the processing of data, he must contact the European Data Protection Officer of Coop Forum Traiani is controlled by Coop Forum Traiani, with headquarters in Via Umberto I n. 4, Fordongianus, 09083 OR. The Coop Forum Traiani European Data Protection Officer resides at the same address and can be reached by e-mail at forumtraiani@tiscali.it.

If the user does not reside in the European Union, but, according to local laws, he believes he has the right to limit or oppose the processing of his data, he can contact Coop Forum Traiani at forumtraiani@tiscali.it.